Refund policy
Returns & Refunds
Thank you for supporting Liberty Loft! Every shirt, hoodie, hat and mug is printed just for you after you order. Because each item is made to order, we can't accept returns or exchanges for wrong size, wrong color, or a change of mind. Please check our Size Guide before ordering.
Misprints, defects or damage: we'll send a replacement
If your item arrives misprinted, defective, or damaged, we'll make it right with a free reprint (replacement). Just let us know within 30 days of delivery through our contact page. Include your order number and a clear photo of the problem, with the item laid flat so the design and the issue show in one picture. For shipping damage, please include the package in the photo too. You don't need to send the item back.
We'll only offer a refund if a replacement isn't possible, for example if the item is no longer available.
What isn't covered
- Wrong size or color ordered, or a change of mind
- Small size differences (under 1 inch from the Size Guide)
- An incorrect or incomplete shipping address entered at checkout
- Normal wear, or damage from not following the care instructions
Lost packages
If your order hasn't arrived within 30 days of shipping (US), contact us within one week after that, and we'll look into it and send a free replacement if the package was lost in transit. If tracking says the package was delivered, please check with your neighbors and the local post office first. We may not be able to replace packages that tracking shows as delivered. Packages returned because of an incorrect address can't be reshipped for free.
Cancellations
Since production starts quickly, contact us right away if you need to cancel. We can't cancel orders that have already gone into production.
Liberty Loft is a Texas business, and this policy is governed by the laws of the State of Texas. Nothing here limits any rights you have under applicable law.